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Refund Policy

Refund Policy

Effective Date: July,19, 2024

At Elixir Labs, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a 30-day refund policy.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The product must be returned within 30 days of the purchase date.

  • The product must be unused or used only up to 30 days from the purchase date.

  • The product must be in its original packaging, with all accessories and documentation included.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Products purchased more than 30 days ago.

  • Products that have been extensively used beyond the 30-day trial period.

  • Products not in their original condition, damaged, or missing parts for reasons not due to our error.

3. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@elixirlabs.shop with your order number and a brief explanation of why you are requesting a refund.

  2. Return Authorization: We will provide you with a return authorization number and instructions on how to return the product.

  3. Ship the Product: Send the product back to us at the following address:

Elixir Labs
1454 33a St NW, Edmonton, AB T6T 0K3, Canada

4. Refund Process

Once we receive your returned product, we will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will process your refund. Refunds will be issued to the original payment method within 7-14 business days. You will receive a confirmation email once the refund has been processed.

5. Shipping Costs

Shipping costs for returning the product are the responsibility of the customer. If the product is being returned due to a defect or an error on our part, we will cover the return shipping costs.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at 
info@elixirlabs.shop

7. Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

Elixir Labs
Email: info@elixirlabs.shop

Address: 1454 33a St NW, Edmonton, AB T6T 0K3, Canada
Phone: +1-306-717-6477

By purchasing from our Site, you agree to this refund policy.

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